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In compliance with EU's General Data Protection Regulation the lines below serve to inform you, the customer, about our privacy policy regarding your personal data.
- When do we collect your personal data?
We only collect your personal data when you enter it to register as a member of our website to make a car hire booking with us
- Why we need your personal data?
We need your personal data to fill in the car rental contract required by law
- What personal data do we collect from you?
The personal details that you enter are the ones needed to confirm your age and capacity to rent a car according to the portuguese law that will be carried to the car rental contract, like your name, birth date, nationality, address, phone number, email address, id number, drivers license number.
- How long do we store your personal data?
Your personal data is stored to make your life easier and prevent you for having to enter all your data each time you want to make a new car hire booking. But this data will be erased when you want and ask us to erase them.
- Do we share your personal data?
We do not give or sell your personal data to any third parties. Your personal data serves only the purpose of making the car rental reservation with us.
We may pass on required details to the appropriate authorities in any abuse or fraud investigation when required by law.
- What are your rights regarding the processing of your personal data?
You have the right to the correction of your personal data when incorrect, out of date or incomplete. We provide the necessary tools for that purpose. With your login credentials created by yourself when you registered you have the ability to enter your private area and update your personal details.
The right to be forgotten and be out of the list of our customers that can receive sporadic information. You just need to ask us to not send you these information
You have the right to be removed from our website. Please contact us if you wish to exercise this right and we will erase all your data from our data base.
- How secure is your data?
All your personal data is protected and treated securely. Our website is encrypted and protected with 128 Bit SSL/TLS encryption.
- Do we use cookies in our website to analise your behaviour?
NO. The cookies used in our website are used only to recognise you while you are online logged in.
The payment of tolls on the A22 or Via do Infante in Algarve is a major concern and is not easy for non residents. That's why all the Algarve Car Hire cars delivered by Yor Car Hire in the Algarve and booked using our booking form for Algarve are equiped with the electronic transponders for automatic payment of the A22 tolls.
The transponder does not need to be pre-booked as it will be available on arrival for all the clients that wish to have it.
All rental cars have the transponders and are connected to the license car number. They can't be removed from the car.
The transponders are available on arrival for all the clients that wish to have them; they do not need to be pre-booked.
The transponder will have a cost of 20 euros, cash payment, and it already includes 15 euros of passages in it. For minibus car models will have a cost of 30 euro, cash payment, and includes 25 euros of passages in it.
On arrival should you choose to add more money to the transponder, our representatives can recharge it with a minimum of 10 euros and multiples of 10 euros, which will be added to the initial 15 euros.
Unfortunately no. Any amount left to use will not be possible to refund as we do not have that facility as well.
You need to provide the 20 euro for deposit, anyway, on collection. In case you did not use the A22, we will refund the 20 euro.
The company will charge 57 euro + Vat for the replacement of the new transponder. You must not take the transponder from the car, as the cameras in the motorways will identify the car with the plate number, and will consider as a crime, punish by the European Law.
About the Security Deposit
The Security Deposit is a pre-authorization requested on your credit or debit card upon delivery of the rental car.
This deposit is to ensure that the car is returned in perfect condition and to cover damage or loss caused by events not covered by accident insurance.
The amount of the Security Deposit varies depending on the rental car group and the insurance contracted.
The amount of the Security Deposit is 1,000.00 Euro for cars from groups A to D, 1,600.00 Euro for groups E to G2 and 2,600.00 Euro for groups H to S.
The amount of the Security Deposit is reduced to half of the amounts indicated when the customer contracts Super CDW + SPI.
Upon delivery of your rental car your card is issued to the payment machine and a pre-authorization is requested for the Security Deposit.
This amount never leaves the customer's account to pass to our account. This amount remains in the customer's account but is available to us in case it becomes necessary in case of any abnormal situation not covered by the insurance or the car is not delivered to us in perfect condition.
If you do not have a credit card you can use a debit card for Security Deposit but in this case contracting Loss Insurance is mandatory (SCDW + SPI)
After the car is delivered in perfect condition and all the checks are made in the presence of the customer we have to wait 3-4 days for the toll report to check if there are any tolls to pay. At that time we charge your card for tolls in case there are tickets that exceed the amount paid with the tranponder and proceed to cancel the pre-authorization on your card, so this value is unlocked.
The exact time it takes to unlock this amount depends on the banks or companies that manage the various cards, not us. The only thing we can do is give orders through the payment machine for the unlocking process.
Important note:
Some customers ask us the questions:
"When are you going to return the Security Deposit?"
or
- I cannot find on my statement the return of the Security Deposit.
These questions are not correctly formulated because:
- We cannot return a value we have never take.
- You will not find on your statement the return of this amount for the reason that it was never taken from your account. At the time of unlocking the pre-authorization the Security Deposit amount will simply be available again for you to use but it never left your account.
If you have any question that is not answered here, please send us a message and we will respond you as soon as possible.
In general, driving in Portugal is not much different from other western European countries, where you drive on the right-hand side of the road and overtake on the left.
Driving licence:
If you are a citizen from the EU, your regular licence is also valid in Portugal. But if you are coming from any other non-EU country, both in Europe and abroad, your driving licence must be accompanied by an International Driving Permit, which is basically a multiple language translation of your own driving licence.
Vehicle documents – you should either have both the Registration Document (a blue paper named Título de Registo de Propriedade in Portuguese) and the Vehicle Registration Certificate, known as the log book (a green one called Livrete in Portuguese), or just the all-in-one document (Documento Único Automóvel), which comprises all the necessary information about the owner and the vehicle.
If you are driving a rental car these documents should be in the car.
Rental Cars have Third Party insurance and Collision Damage Waiver with a low excess. The excess can be waived by buying the usually called Super CDW which excempts you of any extra payment in case of accident.
Apart from the documentation, there are a few other items the car must have:
Reflective warning triangle – In case the vehicle breaks down or is involved in an accident, you should place this triangle behind your vehicle, to warn other drivers passing by.
Reflective safety vest – which you must wear in emergency situations when you are forced to leave the car.
Yes. All the passengers must use a seat belt, which is compulsory both in the front and in the back seats.
If you are travelling with children under the age of 12, be advised that they cannot sit up front, unless they are taller than 150cm, and should be accommodated in appropriate child car seats.
The Right Carseat for Your Child:
Up to 1 year old and up to 20-22 pounds: Rear-facing Infant-only, Convertible or 3-in-1 seat
Ages 1-3 and 20 to 40 pounds: Rear-facing car seat until the top height and weight limit allowed by the manufacturer.
Ages 4-7 or until 4'9" tall: Forward-facing car seat until the top height and weight limit allowed by the manufacturer.
Age 8-12 or at least over 4'9": Booster Seat with lap and shoulder belts until the top height and weight limit allowed by the manufacturer.
Portugal is known by its excellent wine and if you want to taste the excellent and still cheap portuguese wines you should consider not to drive.
However, you might want to keep the intake of alcohol limited to a glass or two if you want to avoid being fined or, even worse, causing an accident. If you are stopped by the police, they may want you to take a breath alcohol test, which may result in one of the following:
- under 0.5 g/l (grams of alcohol per litre of blood) – you are within the law and will be able to continue your journey without further inconvenience.
- from 0.5 g/l to 0.8 g/l and from 0.8 g/l to 1.2 g/l - you will face a fine and suspension of licence, which will be determined by what range you fall in.
- above 1.2 g/l - you will be detained and taken before a judge. Penalties in this case include up to one year imprisonment and a three year driving ban.
Portuguese roads have different speed limits:
– 50 km/h for roads located in residential areas - 90 km/h in open roads
- 120 km/h in motorways.
Mobile phones may be used while driving but only can be used with a hands-free system.
Yes, but the sound volume should not interfere with the sounds around you and it is illegal to drive with headphones connected to a sound device.
You can drive troughout Portugal by the Nacional Roads that are free. However, if you decide to take one of the many motorways that cross the country, it is likely it will be a toll road. To pay for it, there are three possible systems:
- Toll booths – at the start of the route there will be a dispensing machine from which you should collect a ticket. As you are leaving the road, hand the ticket over at the toll booth and pay the fee, which varies from road to road and depends on distance travelled.
- Frequent user system – if you are a frequent user, which is probably not the case if you are just here for a quick visit, you can subscribe to the Via Verde system which allows drivers to avoid stopping at the toll booths and instead pay a monthly fee via ATM. For this, you will need to have an electronic device attached to your windshield, which then identifies your car.
- Electronic tolls – this is a relatively new system and, so far, has only been introduced on a few motorways and main roads – A28, A29, A44, A4, A41, A42, VRI – Via Regional Interior and parts of A25 and A17. On these roads, identified as “electronic toll only”, there is an overhead electronic system that reads information from a device located in the car’s windshield, much like the Via Verde system. To pay for the toll, you must either buy a permanent electronic device or get a temporary one, which can be leased from certain motorway service stations or post offices for use in foreign-registered vehicles. These may be used for stays of up to 90 days and will be either prepaid or charged to your credit card.
The major part of the rent a car companies in Portugal and Algarve have installed transponders for electronic payment on the electronic tolls.
If you have any question that is not answered here, please send us a message and we will respond you as soon as possible.
Pick up instructions are sent in the confirmation message when we confirm your reservation. Please read the confirmation message carefully and send us a message if something is not clear to you.
The return of your rented car will be at the location you choose when booking and can be either at Faro airport or at your accommodation in the Algarve. When collecting the car please confirm your drop off locartion with our rep.
You can pay on collection by credit card, debit card (subjected to processing fee) or cash (with no more fees).
Yes. If you want to add any extras when you collect the car just tell the rep and your options will be included in the rental agreement and added to your bill. If you are adding extra drivers please be aware that all additional drivers must be physically present at the time of rental with their own driver's licence to sign the rental agreement.
You will need to bring:
- The confirmation message we sent you by email
- Your driver licence. UK licence holders MUST bring the photo card and the paper counterpart of their licence. Your driver licence must be written in Roman alphabet.
- A piece of identity: Your identity card or passport.
- A valid credit card in the driver's name.
- If you plan on adding additional drivers to your contract, all drivers must be present and show their driver licence.
Call the Police - 112 Call the car hire company (the telephone number is in the contract you signed at collection time). Please fill in the entire accident claim. Keep a copy of the police report. In case of car breakdown please call the car hire company to arrange the replacement of the vehicle. Please be aware that the Insurance company declines accidents not reported to the police, even if you have Super CDW Insurance. Read complete information In Case of Accident
If you want to extend your rental while in the Algarve already driving your rented car please call the company using one of the phone numbers in the contract and arrange with the rep the extendal procedure. Please be aware that the complete period of your rental showld be reflected in the contract and you will be considered out of law and fined if police finds your contract is outdated.
If there are extra drivers in your party that arrive later and are not present at collection time they must be included in the contract when it is signed at collection time. Please bring with you a copy of the drivers that will arrive later to be included when you collect the car as the contract can't be amended after it is signed.
If you have any question that is not answered here, please contact You Drive and we will respond you as soon as possible.
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